IT Support Engineer
Experience: 1+ years
Position Type: Full-time
We have openings for Support IT (No. of vacancies – 3)
TechRover™ Solutions is a dynamic and innovative tech company with a strong presence in Ahmedabad and Junagadh. We specialize in providing cutting-edge solutions. We are seeking a talented Java Developer to join our team and contribute to our ongoing success. If you are passionate about software development, have a strong background in Java, and possess expertise in Spring Boot, Docker, Kubernetes, MongoDB, and the following technologies, we want to hear from you.
- Respond to client inquiries promptly and provide relevant solutions.
- Respond to Client concerns via email and phone communication.
- Determine priority issues and escalate them to the proper channels for resolution.
- Keep detailed records of all Client interactions and transactions.
- Improve Client support processes and procedures by working with the team.
As needed, provide clients with product and service information.
- Follow up with clients to ensure that their problems are completely remedied.
Flexible with the shift timing.
- Must have the experience to work in a team.
- Bachelor’s degree or equivalent work experience in a relevant discipline.
- Proven expertise in Client service or a related function.
- Excellent written and verbal communication abilities in English.
- Strong problem-solving abilities and the ability to think critically are required.
- Knowledge of TR Software/Application and Client software and tools.
- Ability to function in a fast-paced atmosphere while handling numerous duties at once.
- Strong attention to detail and dedication to providing high-quality service.
- A good attitude and a desire to assist others.
- Capable of working in the United States Zone of time
*5:30 PM to 2:30 AM
*10:00 PM to 7:00 AM