IT Support Engineer

Location: Ahmedabad

Experience: 1+ years

Position Type: Full-time

We have openings for Support IT (No. of vacancies – 3)

Company Description:

TechRoverâ„¢ Solutions is a dynamic and innovative tech company with a strong presence in Ahmedabad and Junagadh. We specialize in providing cutting-edge solutions. We are seeking a talented Java Developer to join our team and contribute to our ongoing success. If you are passionate about software development, have a strong background in Java, and possess expertise in Spring Boot, Docker, Kubernetes, MongoDB, and the following technologies, we want to hear from you.

Key Responsibilities:

  • Respond to client inquiries promptly and provide relevant solutions.
  • Respond to Client concerns via email and phone communication.
  • Determine priority issues and escalate them to the proper channels for resolution.
  • Keep detailed records of all Client interactions and transactions.
  • Improve Client support processes and procedures by working with the team.
    As needed, provide clients with product and service information.
  • Follow up with clients to ensure that their problems are completely remedied.
    Flexible with the shift timing.
  • Must have the experience to work in a team.

Additional Requirements:

  • Bachelor’s degree or equivalent work experience in a relevant discipline.
  • Proven expertise in Client service or a related function.
  • Excellent written and verbal communication abilities in English.
  • Strong problem-solving abilities and the ability to think critically are required.
  • Knowledge of TR Software/Application and Client software and tools.
  • Ability to function in a fast-paced atmosphere while handling numerous duties at once.
  • Strong attention to detail and dedication to providing high-quality service.
  • A good attitude and a desire to assist others.
  • Capable of working in the United States Zone of time
    *5:30 PM to 2:30 AM
    *10:00 PM to 7:00 AM
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